Fingerprint Rejections

Fingerprint images captured on a livescan device may be rejected by the FBI or GBI for a variety of reasons. Rejections due to the applicant’s registration not being completed correctly will result in the applicant having to be re-registered and the agency or applicant will have to make payment again.

REJECTIONS DUE TO IMPROPER REGISTRATION WILL REQUIRE RE-REGISTRATION, RE-PAYMENT AND RE-FINGERPRINTING OF THE APPLICANT. IT IS THE APPLICANT’S RESPONSIBILITY TO INSURE ALL DATA IS CORRECT BEFORE FINGERPRINTS ARE COLLECTED.

Rejections due to low or poor quality of the fingerprints requires the applicant to be fingerprinted a second time at no cost to the agency or applicant. See the instructions below.

Instructions When Fingerprints Are Rejected for Low or Poor Quality

In circumstances where an applicant’s fingerprints generate characteristics of low or poor quality, the FBI or GBI may reject the submission. If the applicant fingerprints are rejected for quality of the prints, the agency must provide the applicant with a copy of the rejection results to take to the operator at a GAPS Print Location in order for the fingerprints to be processed a second time at no cost to the agency or applicant.

The applicant must return within 90 days of the first rejection to a GAPS print location to be fingerprinted again at no cost. If the applicant does not return within 90 days to be fingerprinted again, they must re-register, re-pay and be fingerprinted again.

If the second submission of the applicant’s fingerprints is rejected due to the quality of the prints, you must follow the procedures below.

Federal Background Check Rejected Twice

Agencies authorized to receive federal background checks, such as:

DHR
OIS/ORS
Secretary of State
Bright from the Start
Public/Private Schools
a Georgia Court

You must follow the FBI Name Check process for a name check by clicking here.

You must include the TCN from both of the Federal rejections on the FBI Name Check Request form.

Note: It is not mandatory to submit hard copy fingerprint cards with the FBI Name Check Request form.

Georgia Background Check Rejected Twice

Agencies or businesses authorized to receive Georgia background checks must follow the Georgia Name Check process for a name check by clicking here

You must include the TCN from both of the Georgia rejections on the GBI Name Check Request form.

IMPORTANT: If the transaction was rejected twice by the State and the submission was for a federal check, the transaction was not sent to the FBI for a federal criminal background check. Pay close attention to the instructions in the Georgia Name Check process for obtaining a federal criminal background check if your agency is authorized to receive federal results.