Fingerprint images captured on a Livescan device may be rejected by the FBI or GBI for a variety of reasons. Rejections due to the applicant’s registration not being completed correctly will result in the applicant having to be re-registered and the agency or applicant will have to make payment again.
REJECTIONS DUE TO IMPROPER REGISTRATION WILL REQUIRE RE-REGISTRATION, RE-PAYMENT AND RE-FINGERPRINTING OF THE APPLICANT. IT IS THE APPLICANT’S RESPONSIBILITY TO INSURE ALL DATA IS CORRECT BEFORE FINGERPRINTS ARE COLLECTED.
Rejections due to low or poor quality of the fingerprints requires the applicant to be fingerprinted a second time at no cost to the agency or applicant. See the instructions below.
Instructions When Fingerprints Are Rejected for Low or Poor Quality
In circumstances where an applicant’s fingerprints generate characteristics of low or poor quality, GBI may reject the submission. If the applicant fingerprints are rejected for quality of the prints, the agency must provide the applicant with a copy of the rejection results to take to the operator at a GAPS Print Location in order for the fingerprints to be processed a second time at no cost to the agency or applicant.
The applicant must return within 90 days of the first rejection to a GAPS print location to be fingerprinted again at no cost. If the applicant does not return within 90 days to be fingerprinted again, they must re-register, re-pay and be fingerprinted again.
If the second submission of the applicant’s
fingerprints is rejected due to the quality
of the prints, you will need to contact GCIC Applicant helpline at 404-244-2639 Option 2 for assistance.